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STANDARD SHIPPING Average delivery time: 4-6 working days Complimentary EXPRESS SHIPPING Average delivery time: 1-2 working days Complimentary CASH ON DELIVERY SUPPLEMENT £ 5 NEXT DAY SHIPPING Delivery guaranteed next working day £ 20 Please note that during weekends (and bank holidays) orders cannot be processed, therefore this shipping option is not selectable on these days. SATURDAY SHIPPING Delivery guaranteed on Saturday morning £ 20

At this time we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the Choose Your Country page.

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Alexandermcqueen.com offers the possibility of Tax Free shopping for customers residing outside of the European Union, provided that the order total is higher than the limit imposed by the Country where the order was placed. To obtain the refund, present the invoice that was attached to your shipping confirmation email to the Customs Office and ask for proof of export from the EU; then, within 3 months of the order date, it is necessary to send the following documentation to our offices: 1. the invoice in original copy with the customs stamp 2. a copy of a valid document proving that your residency is outside the European Union 3. for orders paid with cash on delivery, details of a Bank Account for the refund - account holder's name, IBAN code and BIC/SWIFT code of the account. Tax Free Shopping for Diplomats To request a VAT refund as a Diplomatic Agent, it is necessary to send the following documentation to our offices: 1. a copy of a valid form of identification 2. a copy of the invoice for which you are requesting a VAT refund 3. a declaration from the relative Governmental Authority attesting that you possess the requisites to obtain the refund. Requests and documents should be sent by mail to the following address: YOOX Group Customer Care Via Nerio Nannetti 1 40069 Zola Predosa Bologna, Italy Upon verification of the details and documentation provided, we will proceed to refund the VAT amount. Please note that, according to the export rules set out in Notice 704, it is not possible to refund VAT for goods sold over the internet in the United Kingdom.

Alexandermcqueen.com accepts the following payment methods: Credit Card: Visa, MasterCard, American Express and JCB; Visa Electron; pre-paid credit cards; Maestro enabled debit cards. The total will be charged to your card when the order is shipped. Bottegaveneta.com features a Fast Checkout option, allowing you to save your credit card details so that you don't have to re-enter them for future purchases